1.Data Collection Scope We collect data directly from you when you make a booking, subscribe to our newsletter, or contact us. This includes your name, email, phone number, physical address, and sensitive data like passport numbers for mandatory tourist registration.
2.Purpose Limitation Your personal data is processed strictly for the purposes of managing your reservation, facilitating your stay, providing customer support, and fulfilling our legal reporting obligations to Albanian tourism and police authorities.
3.Data Storage and Security Your information is stored on secure, encrypted servers. We implement industry-standard physical and digital safeguards to prevent unauthorized access, loss, or manipulation of your sensitive personal data.
4.Third-Party Disclosure We never rent or sell your personal details to third-party marketers. We only disclose your information to service providers who assist in our operations—such as payment processors—or to government entities when required by law.
5.Data Retention Cycles We retain your guest information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by Albanian tax and business registration laws, typically for a period of five years.
6.Guest Rights Under applicable privacy standards, you have the right to request access to the information we hold about you. You may ask us to rectify inaccurate data or, under specific circumstances, request that we delete your information from our records.
7.Use of Communication Channels We may use your email address to send transactional information regarding your stay. We will only send marketing communications if you have specifically provided prior consent, which you can withdraw at any time via an "unsubscribe" link.
8.Security of Transactions All online payments made through our website are processed through secure gateways. We do not store your full credit card details on our local servers to minimize the risk of data exposure.
9.Policy Revisions As our services evolve, we may occasionally update this Privacy Policy. We recommend checking this page periodically. By continuing to use our website and services, you signify your ongoing agreement to our data practices.
